Alaska Airlines
From 2018 to early 2019 I designed, and shipped enhancements to the EasyBiz corporate travel program, and worked with Mileage Plan products; performing testing on interaction designs and usability with internal and external company products.
EasyBiz Enrollment Process Redesign
Streamlining the user-join process for EasyBiz using end-to-end UX skills.
Research, visual design, content creation, interaction design, prototyping, and testing
EasyBiz user guide enhancement
Updating the EasyBiz user guide to reflect recent improvements made to EasyBiz in 2018.
UI design, content creation, prototyping
Top up Points balance - AB testing
Testing new functionality in the booking funnel for award travel.
Research, interaction design, mockups, strategy
Mileage Plan Hotels - AB testing
Mapping effective locations to introduce Mileage Plan Hotels to users.
UX design, visual design, strategy